StitchMosaicSupport

Purchase recovery

Get back to an unlocked chart.

Anonymous single-chart purchase

  1. Find the one-time SMR-… code shown after payment. It remains valid for 30 days until first use.
  2. Open the studio, expand “Recover a purchased pattern”, enter the code and choose Recover.
  3. Immediately export a .stitchmosaic project file or bind the purchase from a signed-in account using the checkout reference, pattern ID and unused code.

5/10-pattern pack

Sign in with the same verified email account used at checkout. Remaining credits appear on the account page and in the studio unlock dialog. Pack purchases do not use anonymous recovery codes because their balance is account-bound.

Still missing?

Email [email protected] with the checkout or order reference and the approximate purchase date. Never send card numbers, email magic links, session cookies or recovery codes.

Recover a StitchMosaic purchase - StitchMosaic